Robert H. Waterman

The renewing companies treat everyone as a source of creative input. What's most interesting is that they cannot be described as either democratically or autocratically managed. Their managers define the boundaries, and their people figure out the best way to do the job within those boundaries. They give up a measure of control in order to gain control over what counts - results

— Robert H. Waterman

Visible management attention, rather than management exhortation, gets things done. Action may start with the words, but it has to be backed by symbolic behavior that makes those words come alive.

— Robert H. Waterman

Man is a maker of meanings in a world that sometimes seems without meaning. Few things help us find meaning more than a cause to believe in, better yet, about which to get excited. Renewing organizations seem to run on causes.

— Robert H. Waterman