When a broad and significant change occurs in the organization, the first question many people ask is “What's in it for me?” or “What's going to happen to me? This is an indication of the anxiety that occurs when people are faced with the uncertainty associated with organizational change.
Concepts of uncertainty and information processing are used to integrate the diverse organization design/structure literatures. This approach more fully explicates the concept of congruence which lies at the heart of contingency ideas. The review suggests a contingency approach to design which develops a feasible set of structural alternatives from which the organization can choose.
[Information processing is] the gathering, interpreting and synthesis of information in the context of organisational decision making.
Organization structure must perform the major functions of facilitating the collection of information from external areas as well as permitting effective processing of information within and between subunits which make up the organization.
[Synchronization increases the] opportunity for feedback and error correction and synthesis of different points of view.