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Emotions are one of the main things that derail communication. Once people get upset at one another, rational thinking goes out of the window.
— Christopher Voss
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Christopher Voss
writer, police officer, lecturer, television personality
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Christopher "Chris" Voss is an American businessman, author, and academic. Voss is a former FBI hostage negotiator, the CEO of The Black Swan Group Ltd, a company registered in Las Vegas, Nevada, and co-author of the book Never Split the Difference. He is an adjunct professor at Harvard Law School and Georgetown University's McDonough School of Business, and a lecturer at the Marshall School of Business at University of Southern California.
All Quotes by Christopher Voss
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In my years as the FBI's lead international kidnapping negotiator, I learned an important fundamental lesson: Hostage negotiation is often nothing more than a business transaction.
— Christopher Voss
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The moment you've convinced someone that you truly understand her dreams and feelings, mental and behavioral change becomes possible, and the foundation for a breakthrough has been laid.
— Christopher Voss